Refund policy
Refund Policy
At DomestiPulse, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Refunds are applicable within 30 days of the delivery date for the following product categories:
- Kitchen
- Toiletries
- Home Decor
- Stationery & Office
Please note that certain items, such as personalized or perishable goods, may not be eligible for refunds unless defective or damaged.
How to Initiate a Refund
To request a refund, please contact our support team at [email protected] with your order number and details of the issue. We will guide you through the process, which may include returning the item to us.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.
Non-Refundable Items
Some items are exempt from refunds, including:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
Shipping Costs
Shipping costs for returns are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. We are here to assist you.
